Terms & Conditions

Article 7: Right of Withdrawal

The provisions of this article apply only to Customers who, in their capacity as consumers, purchase articles online from <Legal Name of the Company>. The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving any reason. The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, physically takes possession of the goods.

To exercise the right of withdrawal, the Customer must notify <Legal Name of the Company> of their decision to withdraw from the agreement in an unequivocal statement (e.g., in writing by post, fax, or email). To meet the withdrawal deadline, the Customer must send their communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. The Customer must return or hand over the goods to <Legal Name of the Company>, without undue delay and in any case no later than 14 calendar days after the day on which they have communicated their decision to withdraw from the agreement to <Legal Name of the Company>. The Customer is on time if they return the goods before the period of 14 calendar days has expired. The direct cost of returning the goods is borne by the Customer.

The Customer is requested to return the items in their original condition and packaging, with all accessories and user manuals provided. If the returned product has been diminished in value in any way, <Legal Name of the Company> reserves the right to hold the Customer liable and demand compensation for any depreciation in the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

All returned items are carefully examined. The principle here is that the consumer may only inspect the article as he or she would be allowed to do in a store. Returned items may be tried on, but must not be used. If an item has suffered depreciation due to the Customer’s use, the Customer will be held liable and charged for the depreciation.

If the Customer withdraws from the agreement, <Legal Name of the Company> will refund all payments received from the Customer up to that point, including the standard delivery costs, within a maximum of 14 calendar days after <Legal Name of the Company> has been informed of the Customer’s decision to withdraw from the agreement. In sales agreements, <Legal Name of the Company> may withhold the refund until they have received all the goods back or until the Customer has provided proof of returning the goods, whichever occurs first.

Any additional costs resulting from the Customer’s choice of a different method of delivery than the cheapest standard delivery offered by <Legal Name of the Company> will not be refunded.

<Legal Name of the Company> will make the refund using the same means of payment as the Customer used for the initial transaction unless the Customer has expressly agreed otherwise;

The Customer cannot exercise the right of withdrawal for:

• The delivery of goods that are made according to the Customer’s specifications or are clearly personalized for a specific person.
• The delivery of sealed goods that are not suitable for return due to reasons of health protection or hygiene, and whose seal has been broken after delivery.

Article 8: Warranty

In accordance with the law of September 21, 2004, concerning the protection of consumers in the sale of consumer goods, the consumer has statutory rights. This statutory warranty applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.

To invoke the warranty, the Customer must be able to present a proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer’s home, the Customer must contact <Legal Name of the Company> customer service and return the item at their own expense to <Legal Name of the Company>.

Upon discovering a defect, the Customer must inform <Legal Name of the Company> as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. After this period, the right to repair or replacement expires.

The statutory warranty does not apply to defects resulting from accidents, negligence, falls, use of the item for purposes other than its intended purpose, failure to comply with the instructions or manuals, modifications or alterations to the item, rough handling, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest after a period of 6 months following the date of purchase or delivery, if applicable, are presumed not to be hidden defects, unless proven otherwise by the Customer.